FAQs

Your Questions, Answered.

Company & Service

Trading & Investment

How is Globalex Capital regulated?

Globalex Capital operates as an educational and tool-development platform and is not directly regulated by the FCA. However, we comply with industry standards and collaborate with regulated brokers to ensure a secure trading environment.

Where is Globalex Capital headquartered?

Our headquarters is located in Glasgow, United Kingdom. We serve clients globally via online platforms.

How do I open an account with Globalex Capital?

Simply visit our website, choose the service you’re interested in, and follow the registration process by providing the required personal and financial information.

What are the minimum investment amounts for each service?

Minimum investments vary: Globalex Academy courses start from $199, while PAMM® accounts require a minimum deposit of $1,000. Other services have specific thresholds, which are detailed on their respective pages.

What currencies do you support for deposits and withdrawals?

We support several major currencies, including USD, EUR, GBP, and others. Specific options depend on the service selected and the payment method used.

What security measures are in place to protect client data and funds?

We employ strong encryption, multi-factor authentication, and secure payment gateways. Client funds are held with reputable, regulated brokers to ensure their safety.

How do I verify my identity when opening an account?

To comply with KYC (Know Your Customer) regulations, you will need to submit official documents, such as a government-issued ID and proof of address, for identity verification.

Can I use multiple services simultaneously?

Yes, you can access and benefit from multiple services, such as enrolling in courses while investing in PAMM accounts or using our trading tools.

How can I contact customer support, and what are the support hours?

Support is available via email, live chat, and Discord tickets during business hours (Mon-Fri, 8:00 AM – 5:00 PM GMT+1). Urgent requests can be escalated for faster response.

What types of assets can I trade or invest in via our partner broker & Globalex Capital?

We offer trading and investment opportunities in forex, indices, commodities, and cryptocurrencies, depending on the selected platform and service.

Step by Step navigation to invest in the PAMM

  1. Register & Log In via GenesisFX.
  2. Complete KYC process via the dashboard.
  3. Make deposits inside the dashboard via your preferred payment method.
  4. Select the PAMM strategy suited to your risk appetite.

How often are PAMM account performances reviewed or audited?

PAMM accounts are continuously monitored, with performance reports available in real-time, 24/5. Periodic audits are conducted to ensure accuracy and transparency.

What happens in case of a loss on a PAMM account?

Losses are distributed proportionally among investors based on their contributions. We encourage risk management and diversification strategies to help mitigate potential losses.

Can I switch between different PAMM strategies?

Yes, investors can reallocate their capital between different PAMM strategies based on their risk tolerance and investment objectives in GenesisFx dashboard.

What risk management tools does Globalex provide?

We offer volatility monitoring, event-driven risk controls, real-time alerts, and portfolio diversification options to manage exposure.

Are there limits on the size of trades or investment positions?

Trade and position size limits depend on the asset, platform, and regulatory requirements but are designed to protect investors and maintain market integrity

How do I track my portfolio and account performance?

Clients can track their portfolio performance in real-time through their secure online dashboard, which includes detailed analytics and historical performance reports.

Educational & Community

Technical & Platform Use

Are there prerequisites for joining the courses at Globalex Academy?

Our courses are designed for traders of all levels, from complete beginners to advanced professionals. There are no specific prerequisites for joining.

Can I get a certificate after completing a course?

Yes, upon successful completion, participants will receive a certificate acknowledging their achievement.

Is there a community forum or social media group for ongoing discussions?

 Yes, Globalex Hub offers multiple channels where members can interact, share ideas, and discuss trading strategies and market developments.

Are there any free resources or introductory courses available?

We offer free live streams, webinars, and introductory events designed to help traders get started.

How do I participate in live trading sessions or webinars?

To join live sessions, simply access our Discord channel – Globalex Academy, by using the invite link here.

What is the cancellation or refund policy for courses?

Due to our course structure, cancellation and refunds are not available once payment has been processed. Please review the course terms and conditions for more details

Which platforms are best for accessing Globalex trading tools?

Our tools are optimized for use on MT4 and MT5, which are widely regarded as the most reliable trading platforms. These platforms are accessible on both desktop and mobile devices.

How do I troubleshoot login or access issues?

Common solutions include clearing your browser cache, resetting your password, or contacting our support team for further assistance

Are there tutorials or user guides available for the trading tools?

Yes, we provide comprehensive guides and video tutorials within the user portal to help you navigate the trading tools effectively.

Can I customize alerts and notifications from the trading platform?

Yes, you can set alerts based on specific price movements, news events, or signals from your trading strategies.

Payments & Withdrawals

What deposit and withdrawal methods are supported?

We support a variety of payment methods, including bank transfers, credit/debit cards, e-wallets, and cryptocurrencies. Availability depends on your region and selected service.

How long do withdrawals typically take to process?

Withdrawals are typically processed within 1-2 business days, depending on the payment method chosen.

Are there fees for deposits or withdrawals?

Transaction fees may apply based on the payment provider’s policies. However, Globalex Capital does not charge additional fees for deposits.

Is there a minimum withdrawal amount?

Yes, minimum withdrawal amounts vary by method but are clearly stated in your client portal.

How is currency conversion handled if I deposit in a different currency?

Deposits in non-account currencies are converted at prevailing exchange rates. Any conversion fees are disclosed upfront.

Can I join from anywhere in the world?

Yes! Our platform and community are fully global and accessible 24/7.

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